It has been proven that customers are very likely to stay with your services if you compensate them satisfactorily for your mistakes. Remember that if you are exposed as a liar, chances are you’ll lose your customer along with your reputation.Ģ- Offer a concession of some kind right on the spot. There are some basic “rules”, if you will, when it comes to handling mistakes or mis-steps.ġ- Always be honest. How do you handle it? Do you try to hide it? Are you up front with your customers? Those are the ones we tend to pay less attention to, which subsequently fall through the cracks.Īnother tell-tale of the kind of service you provide is what you do when something does fall through the cracks. After all, if it’s a big problem you know full well that they’ll be watching closely.īut it’s those tiny little every day service issues that can jump up and bite you if you’re not careful. Let’s face it, handling big problems for your customers will always make you try harder. Let me tell you that it’s the number one thing on your customer’s mind.Ĭustomers know whether or not they can trust you simply by the way you service them, and usually on the small issues. Do you know the one thing that can make or break your business faster than anything else? If you said Customer Service – give yourself a prize.įor the past 15 years, my job has been customer service oriented.
